The world has changed for how businesses operate and run after the Covid-19 pandemic, no longer are days for attracting huge walk-ins and doing things the traditional way. With the changing patterns and behaviors of consumer shopping patterns, businesses have to adapt and change accordingly to be the leap and get up and running again.
This is where one-click virtual agents come into action and how giants like Walmart, BestBuy, etc are making use of technology to reach out to their customers.
What is a Virtual Assistant?
An Intelligent Virtual Assistant is a software assistant that can perform tasks or services for an individual or a business to serve better to consumers. Virtual agents are of different types and can perform different tasks and replace humans and provide a seamless experience to consumers.
Virtual assistants are highly effective and cost-effective solutions for businesses that can handle any number of requests at the same time and create high-quality customer conversations to increase loyalty and reduce response and resolution times.
Impact of Virtual Assistants on Small and Medium businesses:
Voicy.AI is developing affordable and scalable solutions for small and medium businesses without the need for any hardware infrastructure or time-consuming processes.
Our solutions like Virtual Telephone Agent, Two Way SMS marketing, Facebook Messenger bot, etc. are helping hundreds of businesses automate their order generation, customer service, and marketing needs.
Virtual Telephone Agent:
Telephone Agent is a Virtual Receptionist for your business. With this software, you no longer need to be at your desk to answer calls on your business phone number.
It is a powerful tool for your business to improve the quality of handling customer queries and simplify the process of generating an Order. With the help of Artificial Intelligence and Machine Learning, it can understand the natural human language and respond back to resolve complex customer queries.
Whether you are a Restaurant, Salon, Spa, or any other business, It is designed to suit your business and customize according to your choice.
Order Generation:
Our Agent showcases your products & Services when a customer calls and asks them if they like to order something. Whenever an order is confirmed, you will receive an email with the details of the Order and Customer. (Manage and edit your Products & Services from the app anytime)
Appointments:
The Virtual Telephone can speak with your customers and set up appointments on behalf of your business along with integration features to Calendar applications Calendly, and much more.
Question & Answers:
Save customized answers for frequently asked questions and our agent responds when asked with that particular question. You can also add a single answer to multiple questions.
Multi Call Handling:
If you have multiple calls coming in at the same time, Our Agent can handle them all at the same time.
24/7 Assistance:
A customer can call your business anytime and know about your business & products even during off-hours and holidays.
Statistics:
Monitor the incoming calls that our agent has answered along with the details of the incoming number.
Smart ON/OFF:
With a single click, you can redirect all your incoming calls to your business phone number.
Check out our Conversational self service Two way SMS application :
Sign-Up with Google: https://www.voicy.ai/sms-marketing/
Install from QuickBooks app store : http://apps.intuit.com/smsagent
Install from Clover app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388
Install from Yext app Directory : http://voicy.info/dialog/yext/authorize
Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot
Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588
Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize