How are you selling your treats this halloween ?

Halloween has its roots from the Celtic culture in Ireland. Originally Halloween’s night was considered an evil night when devils and spirits roamed the streets of villages. Superstition or not Halloween is now celebrated with costumes, candies, parties and dancing.

But, are you trick or treating this year ??

Will there be costumes and parties this year ?? We will know the answers to that in time.

Encouraging kids to go around knocking on people’s doors and accept non-descript treats is probably a no-go this year. Covid has created a new normal which means planning for a safe and contact less Halloween this year is very important. 

Out of all the things that have changed the most important changes are the ones affecting the retail industry. Seasonal marketing play a very big role for any industry and the usual ‘It’s a the most wonderful time of the year to spend time with your family’ is not going to work this time since most of them would have either lost family or would have gotten sick of hanging out too much with them during the lockdown or they will not be able to meet family because of the lockdown.  

So what is it that you could do to seasonally promote your product/service/brand ?? 

The first thing that you must not do is not to use your company’s work if you are not doing any pandemic related services. Instead, focus on things like affordability of the product, its accessibility, contact less delivery and all other things that show you follow the protocol to prevent the spread of Covid while delivering your product.

It is sad that people can’t meet each other but the ability to talk to them over phone and video calls is still a boon. Use something like this for your marketing. Use lines that say ‘ Let us give your best wishes to your loved ones this Christmas on your behalf through our contact less delivery ‘  and a lot more like this. 

If you are promoting products that can be enjoyed solo,  then use messages that emphasize usage of your products alone. Try promoting and making the idea of temporary isolation look good. 

Whatever the angle you choose to promote, make sure that it looks real and personal. Make sure you use the right platform to market it. 

Online marketing and chatbots are a proven trend for promoting your products now. Two way SMS marketing is yet another way where you let your customers talk to your business just like you talk to a friend and let them buy your products. Two way SMS marketing will not only help you with campaigning but also with your customer engagement process.

Check out our Conversational self service Two way SMS application : 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

 

Improve your Sales on this Labor Day Weekend using Two Way SMS Marketing

Labor Day in the United States is an annual holiday to celebrate the achievements of workers. It has its origins from the labor union moment, specifically form the eight hour day moment, which has advocated eight hours of work, eight hours of recreation, and eight hours of rest.

Believe it or not, Labor day is right around the corner. As summer comes to a close and people are getting used to the Pandemic and shoppers are coming out to fulfill their needs, or just want to take advantage of the offers and savings on their favorite products.

Businesses need to be more prepared for labor day than ever before due to the disrupted market after the COVID breakout across the globe. Offers and Promotions are a good way to attract consumers but without proper communication and customer service.

Using Conversational Text Messages, you will be more prepared to join the conversations with your consumers this Labor Day. Target audience right on their mobile devices using SMS Marketing.

Are you aware that text messages have an open rate of more than 98% and most of them read within 3 minutes.

Here are some tips and tricks when sending Text Messages during the Labor Day weekend.

Voicy.AI is offering a limited 14-day free trial on their two way conversational SMS Marketing application along with features like order generation, automatic replies, appointment scheduling, and much more.Write to us now at info@voicy.ai to get your free trial.

Plan your campaigns early:

Consumers need to educated early about your offers and especially with the ongoing pandemic they need to be prepared to encounter your offer or brand before their purchase decision.

Build Consumer Relation: 

When a consumer comes in contact with your brand, a call to action like instant order generation, video link, weblinks, etc can help your business in creating more engagement and showcasing your offers. 

Using the order generation feature from Voicy.AI, consumers can directly respond to their messages and generate an order. 

Take advantage of Geographic Elements:

If you are a local business and want to attract your neighborhood consumers using digital events, sidewalk sales, and community events. Text messages are the perfect way to notify them and increase your interaction.

Labor Day is the perfect weekend to get rid of your excess inventory and sell your summer inventory that you don’t want to store through the winter.

At Voicy.AI, we are celebrating Labor Day by proving a 14-day free trial for all new sign-ups. If you are ready to try out Conversational text marketing with your business and empower the benefits and results of SMS, write to us at info@voicy.ai 

Check out our Conversational self service Two way SMS application : 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

 

 

Voicy.AI Virtual Telephone Agent for Telemedicine/Telehealth

Telemedicine or Telehealth:

Telehealth is a distribution of health-related services and information via electronic information and telecommunication technologies. It allows providing clinical services to patients without an in-person visit.The global telemedicine market is estimated at USD 41.1 billion, expanding at a CAGR of 15.1% over the forecast period. The unprecedented outbreak of COVID-19 across the globe has resulted into increased demand for telemedicine solutions.

“The Telemedicine market is worth $155.1 Billion by 2027, CAGR 15.1%”

Voicy.AI is a pioneer in delivering virtual telephone agent services for various use cases, is working on delivering a telemedicine solution, which can be easily set up and enabled within in a very short time.How Voicy.AI Telemedicine solution is simple and easy to setup:

  • Easy to setup.
  • Customizable for all use cases.
  • No Technical help required.
  • Integration between Virtual Telephone Agent and Conversational SMS.
  • Appointments Scheduling.

You can utilize Voicy.AI’s Telemedicine to start taking consultations virtually and connect patients with doctors over call for consultations and feedback with the ability to understand human natural language and without the need for IVR systems.

Here’s what you need to get started:

  • Voicy.AI Virtual Telephone Agent Account.
  • Personalized Virtual Agent Number.
  • Customize the Flow.

Once the agent is set up, patients can call to your personalized virtual agent and get their consultations, connect with doctors, schedule appointments, and much more without the need of a physical person. Voicy can handle any number of calls at the same time and fulfill patients’ needs.We are offering a free trial for our Telemedicine, write to us at info@voicy.ai to get your free trial.

Call Flow for Voicy.AI Telemedicine:

Once the Call flow is set up and ready, patients can call the agent and get their consultations, connect to the concerned doctor, set up an appointment. Once an appointment scheduling is requested update will be received to them via SMS. It makes it easier with our existing and upcoming integrations with many CRM’s, POS systems, and medical software.

 

The need for Telemedicine is important and much needed for sustaining the market. Hospitals, clinics, and wellness centers should adapt to this technology to keep up with their patient’s needs and automate their calling experience.

This is just one simple example of flow, and you can customize and create more advanced flows based on your requirements. Contact us now at info@voicy.ai to get a consultation and a free trial of our solutions. 

Check out our Conversational self service Two way SMS application : 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

Digital Clone technology for devices – Thoughts from 2018

Image recognition using popular algorithms such as Imagenet have bettered the human analysis. Word Vectors composed from text corpus have increased Natural Language understanding capability for software systems. End to End Deep Learning has improved Speech Recognition and has achieved parity with humans. We can apply theses advancements, to redefine customer interactions with businesses and customers on devices.

Users carry mobile devices all the time. The phone captures all the information about the user’s favorite applications, search queries, and the places he visits. Despite the rich user information, the current generation of software and hardware is still not able to recommend content to the users, the user wants to see. The user still needs to go to a search engine or a portal to get the information and/or content. The user still needs to learn how to interact with each application, as there is no universal interface that can help the user. Switching context to Augmented Reality (AR) applications, the user needs to painfully drag objects into the real world to see how the virtual object looks in the real world. The current generation of AR applications have limited support for Natural Language Interaction. The user has to painstakingly move virtual things using hands.

In this invention disclosure, we will describe how smarter hardware and software leveraging Natural Language, Image, and User Behavior analysis can help users and businesses with their experiences. We will discuss the personalized behavior model of the user to simulate his thinking process. The personalized behavior model takes in aggregated user behavior and application context captured by pixels on the screen that the user is looking for and helps with generating actions and content recommendations.

It is to be noted that this is unlike, a virtual agent from Apple, Google, and Amazon, which are triggered by hot keywords from the user’s speech and don’t use the visual, previous context about the user to generate content recommendations.

Behavior processor:

The current generation of devices knows everything about the user. They can capture where the user was, what the user is seeing currently, has seen and read in the past, whom did he talk to, what messages he sent to the friends, etc. Deep Learning and ReInforcement learning techniques have improved Image Understanding, Text extraction, Natural Language Understanding capabilities.

Despite the rich information and technology progress, we have seen that is available to the user, the current generation of devices are still not able to predict the content that the user likes. The user still has to go to a search engine and painfully type the search query on a small keyboard to find the information he wants. The user still has to go to the browser and type www.yahoo.com, to read up the news articles. The user can’t interact with the applications on the devices, even though the machines now can read, understand what the user is reading and answer questions in Natural Language.

In this invention, we will describe a hardware and software component called behavior analyzer which can be embedded int devices. The behavior analyzer running on the device can use the application context by modeling what the user is looking at and using aggregated information about the user to generate content that the user will like and execute actions on behalf of the users.

In an embodiment, to figure out what the user is reading and viewing on phone, the behavior processor is going to have a Location Analyzer, Vision Analyzer, Text Analyzer, Application Context Analyzer, a Memory component, Controller component and a Model Manager in the behavior processor. The behavior processor will form a hypothesis on the activity of the user, continuously learn from user interactions with content on the mobile phone and try to generate appropriate content or response in a timely manner, using above components

In an embodiment, we can use a combination of multiple architectures as will be discussed in the disclosure below to generate content and action recommendations based on the context.

Behavior processor to recommend content:

Let us say, a user is taking pictures of his family in a new year. If a user is generally active on Social Network and posts his pictures on the social network after taking pictures then there is a high probability that he will share the new year pictures on Facebook. In the current experiences, the user has to go to a social network, choose pictures taken from the camera, and then post his pictures on Facebook.

Switching context to another experience, would it not be easy for the user to show search results before the user decides to go to a search engine such as Google.com and type a search query in the search engine.

Experiences like above can be improved substantially using behavior processor. The behavior processor can run as an offline process, whenever the user starts an application or as a process that executes every ‘x’ minutes or so. The number ‘x’ can be a configurable parameter. The application context analyzer component, can take the pixels on the device that the user is looking, process it against a text recognition component, to extract text embedding. The pixels can be fed to object detection DNN to get image embeddings in the application.  In an embodiment of this, we can train a general model for the behavior processor based on the user cluster associated with the device. In embodiments the users can be clustered using a K-Means clustering algorithm.

The generalized model for the user cluster can be trained using a Neural Network on anonymous training data on the users in the cluster. We will use techniques borrowed from the provisional document 62543400 with title Techniques to improve Content Presentation Experiences for businesses to build a general model. In an embodiment, the generalized model for predicting a sequence of actions for the user can be done by training a Recurrent Neural Net or Sequence to Sequence Algorithm with attention on the user activity.

The generalized model can be built by using a Deep Neural Network by feeding the training data from Location Analyzer, Vision Analyzer, Application Context Analyzer, and Memory component and application actions, content follow-ups within the user cluster. The DNN will be learned to predict application actions such as entering search engine queries, sharing with social networks, sending an SMS message to a friend, calling a merchant, etc and content generation such as pro-actively showing interesting news items and an update from the social network.

The trained general model for the user cluster can then be pushed to the device. In an embodiment, the model manager component will initialize the general model either during the device setup or as part of the booting process.

The general model, can then be further retrained and personalized for the user. In an embodiment, this can be done by using Reinforcement Learning methods. We can model content and action recommendation as an MDP process. The aggregated user behavior updates from social networks, news articles can be the state for the user. The possible action space can be to show content recommendation, display an application action, or don’t do anything. A reward function can be correctly predicting the action at time t. We can then use Policy Leaning or Value Iteration approaches to figure out an action. To start with, a general Reinforcement Learning model can be learned offline on the user cluster, using the generalized model. The general model can then be personalized to the user by adjusting the Reinforcement Learning model to maximize explicit user interaction. The personalized user behavior model can then be persisted on a remote server using the internet. The personalized model can be used on other user devices and internet ecosystems.

In another embodiment, an End to End Neural Network using an architecture consisting of Policy Gradient Deep Reinforcement Learning on top of a Deep Neural Network (DNN). The DNN with attention can generate user behavior embeddings on the offline user cluster behavior data. The generic model than can be personalized for the user by adjusting the loss function in the Policy Gradient Deep Reinforcement Learning to predict the user actions.

In yet another embodiment, we can train a general model to do imitation learning for user clusters on the behavior sequence data. We can then apply techniques from One-Shot Learning to fine-tune user behavior.

It is to be noted that, we are proposing a different architecture for personalization and simulating user behavior from the current generation of ML models. Most of the current systems are built on the premise of a single global model for all groups of users. Personalization is done in a single global model by adding user features as an additional input to the mode. A single model for all users substantially simplifies the validation and debugging. The architecture in this disclosure builds out a single model for a user. A single model for a user gives the model more freedom to choose parameters that are applicable for that specific user. The single model can also be made complex to mimic the complex behavior and action of that user. We will remove the additional complexity of optimizing the burden on the model to optimize on all groups of users.

Behavior processor as a virtual agent for an application:

Patent Application US 15/356,512, talks about a Virtual Agent for an application/website which can talk in Natural Language based on using external API integration.  The behavior processor can also act as a virtual agent which can interact in Natural Language/Natural Speech for an application, without the application manually adding an external API service.

The behavior processor has got the application context of what the user is seeing, what the user is looking at the application, who the user is, the buttons and text in the application. The behavior process will also have access to external intelligence added by manual rules and/or derived by crawling the application. The behavior processor can also use information about the user aggregated from multiple ecosystems.

In an embodiment, the behavior processor can use the information identified in the above paragraph to answer questions about the service in the application and do actions in the application.

In an embodiment, the behavior processor can use Imitation Learning and one-shot learning approaches to execute actions in the application on behalf of the user. The behavior processor can learn from other user interactions that happen on the cloud

Behavior processor to help with Augmented Reality application:

Companies such as Flipkart, Amazon, and Walmart sell furniture, dresses, shoes and other merchandising in their Mobile eCommerce Apps. Before purchasing merchandise, the user wants to see how the furniture fits in their living room. He also wants to check, how the dress fits on him, before purchasing.

The eCommerce companies use experiences from augmented reality to increase user engagement with merchandising in their Mobile Applications. For instance, a user can choose a TV stand from the furniture category, point the camera on their Mobile Phone at their living room, move the chosen TV stand to get a physical sense of how the TV looks in the living room.

This painful experience of moving virtual object such as furniture in the Mobile App to the physical world can be improved by adding a software Virtual Agent which can interact in Natural Language to the flow. This virtual agent can be embedded within the app or can be triggered through a general voice agent on the phone such as SIRI on iPhone or Google Assistant on Google. The virtual agent can be embedded in the app using a third-party library code or be part of the application. The behavior processor described above can also act as a virtual agent for the eCommerce application.

The virtual agent can take the voice input, convert the voice to text optionally, and figure out the intent of the user. The entities associated with the user utterance can be figured out using slot filling algorithms. The bitmap of physical visual images captured by the physical camera, a textual description of the image, and the image of the object in shopping can be provided as additional context to the virtual agent. The virtual agent can use this additional context in figuring out intents and entities.

In an embodiment, the virtual agent can use Neural Module Networks to understand the Virtual Image in the application, the title, and category of the image, the Physical Context, and the Natural Language utterance. In an implementation, the Neural Module Networks can be dynamically assembled by parsing the Natural Language utterance. In another embodiment, we can train an end to end model using Reinforcement learning.

After understanding the intent using Neural Modules, we need to complete the action. An action can move the virtual object on the site to the physical environment of the user. Another example of action, can take a fish on Google Images and put it into a physical aquarium to see how the virtual fish looks in an aquarium at home.

Action sequences for the intent such as moving an object from one location to another can be configured manually for a Natural Language Intent. A Deep Neural Network can also be used to train actions from training data consisting of actions, Natural Language utterances, and scene input. In an embodiment, we can use the Deep Reinforcement Learning approach on top of Neural Modules for Natural Language Understanding, Object Detection, and Scene Understanding to execute actions.

In another embodiment, we can use Imitation Learning techniques to execute action sequences. We can use techniques borrowed from search engine rewrite to gather training data for imitation learning. For instance, let us say a user says, I want to see how an “I want to see how Guppy fish looks in my aquarium” pointing the Augmented Reality Device to his aquarium.

Let us say the behavior processor does not recognize the utterance in the context of the visual scene and says “Sorry, I can’t help you”. The user will then go to an Image Search Engine such as Google.com and search for Guppy Fish and then move Guppy Fish to the aquarium.

The behavior processor can learn from this interaction for the user cluster and apply it for future iterations down the line. This can be done by applying one-shot learning techniques on the general model, that we trained for AR applications.

Unified Model for different application scenarios:

In this disclosure, we talked about how a Behavior Processor can use application and user context to simplify user interactions.

We proposed different use cases for Behavior Processor. We also note that we proposed different DNN architectures for the Behavior processor for different use cases. We can use a Unified software component by combining different use cases. In an embodiment, we can run a simple Deep Learning classifier on the application and user context to decide which model to run. In another embodiment, we can train an end to end Neural Network on all the use cases and build a unified model to help the user in different application contexts.

Summary:

In this disclosure, we propose a behavior processor on the user’s devices. The behavior processor simulates user behavior by leveraging application and user context and helps the user with different use cases using Natural Language and Vision techniques.

Increase Sales on Independence Day using Two Way SMS Marketing

Increase Sales on Independence Day using Two Way SMS Marketing

Independence day has always been a good weekend for shoppers to fulfill their needs. With the ongoing pandemic, consumers might shop virtually or outdoors.Businesses need to prepared to showcase their offers and deals during this independence day. Using Text messages for reaching out to your customers is the best way with more than a 98% open rate and are read under 3 minutes of the delivery time.

Here are a few ways you can stay in touch with your customers this Independence Day:

Send Promotions and generate orders via text, If you are selling online:

If you are an eCommerce business selling online. SMS is the perfect way to let your customers know that you are still safely delivering and you can also generate orders using the Two Way SMS Marketing. 

Promote coupons along with your text message campaigns:

Send text messages timely with the information about your independence day offers and include coupon codes to generate more conversions from text messages. Using Auto replies features you can ask your customers to respond back with a keyword to get their coupon codes or directly redirect them to a webpage.Send useful information about your business:

A lot of your customers might have the confusion of whether or not your business is open or closed during this lockdown. Send them information using text messages. Include the safety measures you are following if you are open and still serving your services. This Independence day, keep in touch with your customers using Two Way SMS Marketing and ensure you and your customers are protected.

Voicy.AI is offering a 14-day free trial for their Two Way SMS Marketing solution for a limited period. Write to us now at info@voicy.ai 

Check out our Conversational self service Two way SMS application : 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

 

One-click Virtual Agents/Assistant for Small & Medium businesses | Voicy.AI

The world has changed for how businesses operate and run after the Covid-19 pandemic, no longer are days for attracting huge walk-ins and doing things the traditional way. With the changing patterns and behaviors of consumer shopping patterns, businesses have to adapt and change accordingly to be the leap and get up and running again. 

This is where one-click virtual agents come into action and how giants like Walmart, BestBuy, etc are making use of technology to reach out to their customers.

What is a Virtual Assistant?

An Intelligent Virtual Assistant is a software assistant that can perform tasks or services for an individual or a business to serve better to consumers. Virtual agents are of different types and can perform different tasks and replace humans and provide a seamless experience to consumers. 

Virtual assistants are highly effective and cost-effective solutions for businesses that can handle any number of requests at the same time and create high-quality customer conversations to increase loyalty and reduce response and resolution times.

Impact of Virtual Assistants on Small and Medium businesses:

Voicy.AI is developing affordable and scalable solutions for small and medium businesses without the need for any hardware infrastructure or time-consuming processes. 

Our solutions like Virtual Telephone Agent, Two Way SMS marketing, Facebook Messenger bot, etc. are helping hundreds of businesses automate their order generation, customer service, and marketing needs.

Virtual Telephone Agent:

Telephone Agent is a Virtual Receptionist for your business. With this software, you no longer need to be at your desk to answer calls on your business phone number.

It is a powerful tool for your business to improve the quality of handling customer queries and simplify the process of generating an Order. With the help of  Artificial Intelligence and Machine Learning, it can understand the natural human language and respond back to resolve complex customer queries.

Whether you are a Restaurant, Salon, Spa, or any other business, It is designed to suit your business and customize according to your choice.

Order Generation:

Our Agent showcases your products & Services when a customer calls and asks them if they like to order something. Whenever an order is confirmed, you will receive an email with the details of the Order and Customer. (Manage and edit your Products & Services from the app anytime)

Appointments:

The Virtual Telephone can speak with your customers and set up appointments on behalf of your business along with integration features to Calendar applications Calendly, and much more.

Question & Answers:

Save customized answers for frequently asked questions and our agent responds when asked with that particular question. You can also add a single answer to multiple questions.

Multi Call Handling:

If you have multiple calls coming in at the same time, Our Agent can handle them all at the same time.

24/7 Assistance:

A customer can call your business anytime and know about your business & products even during off-hours and holidays.

Statistics:

Monitor the incoming calls that our agent has answered along with the details of the incoming number.

Smart ON/OFF:

With a single click, you can redirect all your incoming calls to your business phone number.

Check out our Conversational self service Two way SMS application : 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

 

Tips for your business in a Lockdown

With the impact of the Covid-19 Pandemic, The world is experiencing an uncertain time and future. Many businesses are affected due to the lockdown and many have resulted in closing down temporarily.

Studies suggest that the impact will continue to affect businesses for a long time and for things to get back to normal. 

Does it mean businesses have to struggle for longer periods of time? Yes. But these are few strategies your business can use to get over this.

Tips for businesses to survive and expand business during the Lockdown:

This article is mainly focused on businesses like retail, restaurant, spa, and all other businesses.

Keeping Your Costs Down:

It is important to control your expenses on your business and reduce any non-essential or unnecessary costs that can affect your profits. It might just be a few bucks that you are saving by doing this, but all these expenses matter a lot in the longterm and affecting your profits. Especially with a reduced number of shoppers out and a lot of people losing their jobs.

Ensure Safety & Sanitation:

Sanitation and safety have become extremely important and will be a part of our lifestyles with the impact of the corona business. If you are running a restaurant, spa, retail store, etc. It is extremely important that you develop trust in your customers by following measures like social distancing, avoiding contact with customers and thorough cleaning of the environment, etc.

Many big brands like McDonald’s, Dominos are following these measures like contactless delivery, etc to ensure customer trust. 

Communicate with customers:

A lot of small business owners make this mistake by avoiding communication with their customers when the business is closed. If your business is running well before the lockdown then the chances of your business running well after the lockdown is high. But it is extremely important to stay in touch with your customers and ensure them your presence and letting them know that you are ready to serve them again.

If your business is open, then it is much more important to communicate to let your customers know that you are still serving because consumers are not aware and are confused with what is open and what is closed. 

The best possible way to reach to your customers is via SMS, It is very effective and more than 98% of messages are read within the first 3 minutes. Many businesses have found that involving SMS into their promotion and marketing efforts have increased their sales and provided a great ROI. 

Voicy.AI is offering a 14-day free trial on Two Way SMS Marketing solution as a part of its COVID relief program.

If you are interested in knowing more about how SMS can help your business and boost your sales, write to us now at info@voicy.ai

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

 

Virtual Telphone Agent | The future of Customer Conversations

Virtual Telephone Agents are the future of the way businesses interacting with their customers to answer queries, solve customer problems and provide high-quality customer service. It reduces a lot of operating costs for businesses and ensures that the quality of service is provided without any need for monitoring or extensive training to employees. Instead, business owners and managers can spend a lot of their time working to improve their businesses. 

What is a Virtual Telephone Agent:

A Virtual Agent is a computer-generated voice assistant that can interact with customers using Natural Language dialog flow and it has the ability to answer customer questions and answer back with the right response. Voicy.AI has mastered this by adapting technologies like Artificial Intelligence, Machine Learning, and Natural Language Understanding. 

How does it work? 

Here is an example of a virtual agent interacting with a passenger traveling to the airport to catch a flight.You have a flight to catch at the LAX in another hour. You are on your way to the airport and you are running late as usual. You don’t know which parking lot you need to enter to be closest to your terminal. You take your mobile phone and ask the question “ which parking lot is closer to terminal 3 ? ” and a voice responded saying “ parking lot 4 is the closest to terminal 3 and it is 65% full at the moment”. You also get a pop up on your mobile which says “Directions to parking lot 3 at the LAX”. That voice you heard was not a customer service agent from the airport but your very own personal assistant for the airport. To be more specific it is an in-app voice assistant of the airport provided to help its travelers.

An in-app voice assistant is a software that can perform tasks or services for an individual. Voice assistant apps can simulate a discussion with the user to deliver voice or text-based engagement on any web application/mobile interface. These voice-activated assistants are sometimes called chat-bots because their goal is to quicken the actions you already take on your smartphone or other digital devices.

“ Voice-activated assistant is a natural dialog platform that automates natural language conversations and, in turn, cuts down on the cost of customer engagement and represents a more efficient business solution ” explains Jagadish Nomula, Founder & CTO, Voicy.AI.

It suits businesses that come with all types and sizes and can answer any number of calls simultaneously and the best part is, it does not need any type of hardware to install or changes in the current system. Many retail businesses like Spa, Salons, Restaurants and other small businesses are taking advantage of this system and improving their customer service and help in better engaging their customers.

Here is an example of a customer making conversation with a virtual telephone agent and placing an order for a restaurant.

In this scenario, the customer calls the restaurant and makes a conversation with a virtual telephone agent and places an order for delivery. As soon as the order is confirmed the customer receives a message confirming the order details along with the order id and items. The restaurant receives the order directly generated inside the POS system along with an email consisting of the details of the order.

Write to us at info@voicy.ai and we will be glad to assist you in transforming your business using virtual telephone and conversational agents with a free trial for your business to take advantage of the powerful technology. 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

Guide to the United States SMS Messaging Compliance | Voicy.AI

If you are planning to run your first SMS marketing campaign, it is great news but are you compliant according to the CTIA and TCPA. All businesses running SMS Marketing campaigns in the US region have to be compliant with and follow the rules and regulations of CTIA and TCPA.

What is SMS Compliance?

SMS Compliance is simply to protect consumers from not receiving any unwanted messages they do not want to receive. It provides the guidelines and best practices to marketers on knowing who, how and when to message consumers in the United States. 

Sending a message will not only lead to putting your business in legal risks but also damage your brand reputation and customer experience. 

But do not worry, Voicy is here to help you understand how to be compliant with your customers and ensure you can still engage with your customers using SMS, as it is the easiest and best way to reach out to your customers with an open rate of more than 96%.

Voicy.AI is only advising best practices and advice of being SMS compliant, but the legal rules might vary depending on every business and scenario. To be compliant with legal frames like TCPA, we advise seeking guidance from your legal counsel to seek how CTIA and TCPA guidelines apply to your business and organization.

What is CTIA?

CTIA is a trade association representing the wireless communication industry in the United States. It enforces SMS best practices and legal guidelines and checks SMS Marketing programs to protect consumers from not receiving any irrelevant messages that they do not wish to receive. All though CTIA guidelines aren’t official laws, they have the power to stop or shut down non-compliant SMS programs.

What is TCPA? 

The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls, text messages, auto dialed and pre-recorded calls, etc. The TCPA operates under federal law which means you can get into legal trouble if you do not follow its guidelines. 

SMS Compliance guidelines:

If you are here to run your first SMS Campaign, do not worry it’s not very complicated to follow the guidelines and best practices but it is mandatory. Text messages have a high open-rate, large reach and its the best way of reaching out to your customers. 

Opt-in Mechanisms: 

The most important practice of SMS Marketing is providing the option for consumers to choose what messages they want to receive. Take consent and send a message confirmation when they choose to opt-in. The confirmation messages must include business name, information, and the number of messages being sent every month, instructions to opt-out and help. 

You do not want to send messages to people who do not want to receive, it will only lead to poor customer experience.

Honoring Opt-outs: 

You need to always respect those people who do not want to receive any more messages from your business and provide the option for them to opt-out of your SMS marketing program anytime. Once they have chosen to no longer receive messages from your business. You need to send a confirmation message with the details of the business name, program details that they have opted out. 

Understanding what can be sent & what cannot be:

The CTIA has set certain rules and best practices for text marketing. One of those rules is SHAFT – sex, hate, alcohol, firearms, and tobacco. Including content in any one of these topics in your messages is considered one of the highest violations and can result in a ban. 

There a few exceptions to this rule for businesses like bars, cigar stores, etc. But you need to operate a dedicated toll-free number and ensure anyone below age 21 is not enrolled for the text messages.

This guide provides best practices and examples to be compliant. But please note that there might be additional regulatory requirements and best practices depending on your use case and industry. You need to consult your legal counsel to ensure your use case is compliant with all applicable laws and frameworks.

For additional information and guidelines, you cant visit the official TCPA and CTIA website. 

Text messaging is one of the most effective ways to reach out to your customers and as long as you followed the rules and regulations of TCPA after your customers have legally opted in for your messages you will not have any issues.

If you need any assistance in running your first campaign, you can contact us at info@voicy.ai and our team will help you with it and set up a free 14-day trial account of our Two Way SMS Marketing solution for your business. 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Take advantage of the Two Way Text Messaging service by installing it on our Integration Partners below:

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

Celebrate Good Friday during this Lockdown with Two Way SMS

Good Friday is a crucial day of the year, it has been celebrated vastly across the country ever since. With the lockdown this year due to the novel coronavirus, people have to spend their good Friday at their homes. 

Businesses often usually celebrate good Friday with special menus, offers, and events as many shoppers come across the streets to fulfill their needs.

As a  lot of restaurants, spa and salons and many businesses closed down due to the lockdown, it is still very important to stay in touch with your customers and ensure you build your brand and ensure your presence and be ready to serve them as soon as the situation settles.

Two Way SMS is the right medium to stay in touch with your customers during this Pandemic. It has more than a 96% open rate and most of the text messages are seen under 3 minutes of the delivery time. 

Here are a few ways to stay in touch with your customers this Good Friday amid Lockdown

Greet your customers with Safety Information:

Send Good Friday greeting using text messages and also ensure you ask your customers to stay safe at their homes at all times. This will create an emotional connection with your business and helps in improving customer loyalty and brand recall. 

Send Promotions and generate orders via text, If you are selling online:

If you are running essential business-like medical stores, food delivery, and groceries delivery, etc. SMS is the perfect way to let your customers know that you are still safely delivering and you can also generate orders using the Two Way SMS Marketing. 

Send useful information about your business:

A lot of your customers might have the confusion of whether or not your business is open or closed during this lockdown. Send them information using text messages. Include the safety measures you are following if you are open and still serving your services. 

This Good Friday, keep in touch with your customers using Two Way SMS Marketing and ensure you and your customers are protected.

Voicy.AI is offering a 14-day free trial for their Two Way SMS Marketing solution for a limited period. Write to us now at info@voicy.ai 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Take advantage of the Two Way Text Messaging service by installing it on our Integration Partners below:

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize