Tips for your business in a Lockdown

With the impact of the Covid-19 Pandemic, The world is experiencing an uncertain time and future. Many businesses are affected due to the lockdown and many have resulted in closing down temporarily.

Studies suggest that the impact will continue to affect businesses for a long time and for things to get back to normal. 

Does it mean businesses have to struggle for longer periods of time? Yes. But these are few strategies your business can use to get over this.

Tips for businesses to survive and expand business during the Lockdown:

This article is mainly focused on businesses like retail, restaurant, spa, and all other businesses.

Keeping Your Costs Down:

It is important to control your expenses on your business and reduce any non-essential or unnecessary costs that can affect your profits. It might just be a few bucks that you are saving by doing this, but all these expenses matter a lot in the longterm and affecting your profits. Especially with a reduced number of shoppers out and a lot of people losing their jobs.

Ensure Safety & Sanitation:

Sanitation and safety have become extremely important and will be a part of our lifestyles with the impact of the corona business. If you are running a restaurant, spa, retail store, etc. It is extremely important that you develop trust in your customers by following measures like social distancing, avoiding contact with customers and thorough cleaning of the environment, etc.

Many big brands like McDonald’s, Dominos are following these measures like contactless delivery, etc to ensure customer trust. 

Communicate with customers:

A lot of small business owners make this mistake by avoiding communication with their customers when the business is closed. If your business is running well before the lockdown then the chances of your business running well after the lockdown is high. But it is extremely important to stay in touch with your customers and ensure them your presence and letting them know that you are ready to serve them again.

If your business is open, then it is much more important to communicate to let your customers know that you are still serving because consumers are not aware and are confused with what is open and what is closed. 

The best possible way to reach to your customers is via SMS, It is very effective and more than 98% of messages are read within the first 3 minutes. Many businesses have found that involving SMS into their promotion and marketing efforts have increased their sales and provided a great ROI. 

Voicy.AI is offering a 14-day free trial on Two Way SMS Marketing solution as a part of its COVID relief program.

If you are interested in knowing more about how SMS can help your business and boost your sales, write to us now at info@voicy.ai

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

 

Virtual Telphone Agent | The future of Customer Conversations

Virtual Telephone Agents are the future of the way businesses interacting with their customers to answer queries, solve customer problems and provide high-quality customer service. It reduces a lot of operating costs for businesses and ensures that the quality of service is provided without any need for monitoring or extensive training to employees. Instead, business owners and managers can spend a lot of their time working to improve their businesses. 

What is a Virtual Telephone Agent:

A Virtual Agent is a computer-generated voice assistant that can interact with customers using Natural Language dialog flow and it has the ability to answer customer questions and answer back with the right response. Voicy.AI has mastered this by adapting technologies like Artificial Intelligence, Machine Learning, and Natural Language Understanding. 

How does it work? 

Here is an example of a virtual agent interacting with a passenger traveling to the airport to catch a flight.You have a flight to catch at the LAX in another hour. You are on your way to the airport and you are running late as usual. You don’t know which parking lot you need to enter to be closest to your terminal. You take your mobile phone and ask the question “ which parking lot is closer to terminal 3 ? ” and a voice responded saying “ parking lot 4 is the closest to terminal 3 and it is 65% full at the moment”. You also get a pop up on your mobile which says “Directions to parking lot 3 at the LAX”. That voice you heard was not a customer service agent from the airport but your very own personal assistant for the airport. To be more specific it is an in-app voice assistant of the airport provided to help its travelers.

An in-app voice assistant is a software that can perform tasks or services for an individual. Voice assistant apps can simulate a discussion with the user to deliver voice or text-based engagement on any web application/mobile interface. These voice-activated assistants are sometimes called chat-bots because their goal is to quicken the actions you already take on your smartphone or other digital devices.

“ Voice-activated assistant is a natural dialog platform that automates natural language conversations and, in turn, cuts down on the cost of customer engagement and represents a more efficient business solution ” explains Jagadish Nomula, Founder & CTO, Voicy.AI.

It suits businesses that come with all types and sizes and can answer any number of calls simultaneously and the best part is, it does not need any type of hardware to install or changes in the current system. Many retail businesses like Spa, Salons, Restaurants and other small businesses are taking advantage of this system and improving their customer service and help in better engaging their customers.

Here is an example of a customer making conversation with a virtual telephone agent and placing an order for a restaurant.

In this scenario, the customer calls the restaurant and makes a conversation with a virtual telephone agent and places an order for delivery. As soon as the order is confirmed the customer receives a message confirming the order details along with the order id and items. The restaurant receives the order directly generated inside the POS system along with an email consisting of the details of the order.

Write to us at info@voicy.ai and we will be glad to assist you in transforming your business using virtual telephone and conversational agents with a free trial for your business to take advantage of the powerful technology. 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

Guide to the United States SMS Messaging Compliance | Voicy.AI

If you are planning to run your first SMS marketing campaign, it is great news but are you compliant according to the CTIA and TCPA. All businesses running SMS Marketing campaigns in the US region have to be compliant with and follow the rules and regulations of CTIA and TCPA.

What is SMS Compliance?

SMS Compliance is simply to protect consumers from not receiving any unwanted messages they do not want to receive. It provides the guidelines and best practices to marketers on knowing who, how and when to message consumers in the United States. 

Sending a message will not only lead to putting your business in legal risks but also damage your brand reputation and customer experience. 

But do not worry, Voicy is here to help you understand how to be compliant with your customers and ensure you can still engage with your customers using SMS, as it is the easiest and best way to reach out to your customers with an open rate of more than 96%.

Voicy.AI is only advising best practices and advice of being SMS compliant, but the legal rules might vary depending on every business and scenario. To be compliant with legal frames like TCPA, we advise seeking guidance from your legal counsel to seek how CTIA and TCPA guidelines apply to your business and organization.

What is CTIA?

CTIA is a trade association representing the wireless communication industry in the United States. It enforces SMS best practices and legal guidelines and checks SMS Marketing programs to protect consumers from not receiving any irrelevant messages that they do not wish to receive. All though CTIA guidelines aren’t official laws, they have the power to stop or shut down non-compliant SMS programs.

What is TCPA? 

The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls, text messages, auto dialed and pre-recorded calls, etc. The TCPA operates under federal law which means you can get into legal trouble if you do not follow its guidelines. 

SMS Compliance guidelines:

If you are here to run your first SMS Campaign, do not worry it’s not very complicated to follow the guidelines and best practices but it is mandatory. Text messages have a high open-rate, large reach and its the best way of reaching out to your customers. 

Opt-in Mechanisms: 

The most important practice of SMS Marketing is providing the option for consumers to choose what messages they want to receive. Take consent and send a message confirmation when they choose to opt-in. The confirmation messages must include business name, information, and the number of messages being sent every month, instructions to opt-out and help. 

You do not want to send messages to people who do not want to receive, it will only lead to poor customer experience.

Honoring Opt-outs: 

You need to always respect those people who do not want to receive any more messages from your business and provide the option for them to opt-out of your SMS marketing program anytime. Once they have chosen to no longer receive messages from your business. You need to send a confirmation message with the details of the business name, program details that they have opted out. 

Understanding what can be sent & what cannot be:

The CTIA has set certain rules and best practices for text marketing. One of those rules is SHAFT – sex, hate, alcohol, firearms, and tobacco. Including content in any one of these topics in your messages is considered one of the highest violations and can result in a ban. 

There a few exceptions to this rule for businesses like bars, cigar stores, etc. But you need to operate a dedicated toll-free number and ensure anyone below age 21 is not enrolled for the text messages.

This guide provides best practices and examples to be compliant. But please note that there might be additional regulatory requirements and best practices depending on your use case and industry. You need to consult your legal counsel to ensure your use case is compliant with all applicable laws and frameworks.

For additional information and guidelines, you cant visit the official TCPA and CTIA website. 

Text messaging is one of the most effective ways to reach out to your customers and as long as you followed the rules and regulations of TCPA after your customers have legally opted in for your messages you will not have any issues.

If you need any assistance in running your first campaign, you can contact us at info@voicy.ai and our team will help you with it and set up a free 14-day trial account of our Two Way SMS Marketing solution for your business. 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Take advantage of the Two Way Text Messaging service by installing it on our Integration Partners below:

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

Celebrate Good Friday during this Lockdown with Two Way SMS

Good Friday is a crucial day of the year, it has been celebrated vastly across the country ever since. With the lockdown this year due to the novel coronavirus, people have to spend their good Friday at their homes. 

Businesses often usually celebrate good Friday with special menus, offers, and events as many shoppers come across the streets to fulfill their needs.

As a  lot of restaurants, spa and salons and many businesses closed down due to the lockdown, it is still very important to stay in touch with your customers and ensure you build your brand and ensure your presence and be ready to serve them as soon as the situation settles.

Two Way SMS is the right medium to stay in touch with your customers during this Pandemic. It has more than a 96% open rate and most of the text messages are seen under 3 minutes of the delivery time. 

Here are a few ways to stay in touch with your customers this Good Friday amid Lockdown

Greet your customers with Safety Information:

Send Good Friday greeting using text messages and also ensure you ask your customers to stay safe at their homes at all times. This will create an emotional connection with your business and helps in improving customer loyalty and brand recall. 

Send Promotions and generate orders via text, If you are selling online:

If you are running essential business-like medical stores, food delivery, and groceries delivery, etc. SMS is the perfect way to let your customers know that you are still safely delivering and you can also generate orders using the Two Way SMS Marketing. 

Send useful information about your business:

A lot of your customers might have the confusion of whether or not your business is open or closed during this lockdown. Send them information using text messages. Include the safety measures you are following if you are open and still serving your services. 

This Good Friday, keep in touch with your customers using Two Way SMS Marketing and ensure you and your customers are protected.

Voicy.AI is offering a 14-day free trial for their Two Way SMS Marketing solution for a limited period. Write to us now at info@voicy.ai 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Take advantage of the Two Way Text Messaging service by installing it on our Integration Partners below:

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

Brand building Strategy for your business during this Pandemic Lockdown

With the Outbreak of COVID-19 virus across the world, many businesses have been shut due to the lock down imposed. There is no evident base to how long this pandemic situation will remain. Businesses like Salons, Spa, Gym, and many other stores who solely rely on customer walk-ins and in store purchases are suffering with no business during the lock down.

At this time it is very important to ensure that your audience know that you exist, you need to constantly be in touch with your customers and make content to build your brand.

Ways to build your brand during this Pandemic:

Build your Target audience:

It is important to utilize this time and gather all the information required for building your brand. Gather the list of audience that you want to contact and stay in touch with during this lock down and gather information like phone numbers, email addresses, etc.

Note: please take consent of your customers before you send any messages, emails.

Send Safety and Health Tips:

Reach out to your customers with some of the basic safety measures that they need to take during this pandemic situation. This will help your customers associate your brand emotionally and it will also create awareness and remind people about the safety measures. Don’t forget to include your brand name in this messages.

The best way to reach out with safety and health tips is via text messages, with more than 96% open rate and most of the SMS are opened within 3 minutes of the delivery time.

Get Customer Feedback:

Make use of this time to make changes in your business when it re opens and rethink on the policies and procedures that will help you serve better to your customers. The best way to start is by getting feedback from your customers and gathering information.

You can use Two Way SMS Marketing tools to take customer feedback using surveys and questionnaires.

You can take advantage of Two Way SMS Marketing tool by Voicy.AI to reach out to your customers, provide information, gather feedback, automate responses, etc. Voicy is providing a 14 Day free trail during this pandemic situation.  

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Take advantage of the Two Way Text Messaging service by installing it on our Integration Partners below:

Install from QuickBooks app storehttp://apps.intuit.com/smsagent

Install from Clover  app markethttp://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directoryhttp://voicy.info/dialog/yext/authorize

Install from Weebly app centerhttps://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplacehttps://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

COVID-19 updates using Two Way SMS

The Corona Virus outbreak across the world has led to the shutdown of many businesses, schools, and organizations, etc. It is important to send updates to their employees, customers or to create public awareness on the changing situations. 

Two Way SMS Platform is the right channel to reach out to your audience to send instant information and updates. It needs no application installed or notifications configured, as it is available in everyone’s mobile device and the open rate is more than 96% and within 3 minutes of the message is delivered. 

Voicy.AI has been providing Two-Way SMS Marketing services since 2015 and has been leading in the Conversational SMS platform ever since. Features like Quick Replies, Order Generation and pre-built SMS flows are helping out many businesses. 

Using Voicy.AI, you can set up keywords that associate with your COVID-19 updates and the audience will automatically receive updates when they respond back with the keyword. This will help businesses automate answering their customer queries and solve the customer service issues.

There might be many reasons you might have to send customers critical information during this Pandemic situtaion. But its also important to answer and clear customers questions. Two-Way SMS can solve these problems and help your audience receive the right information through text messages.

We are providing with a 14 day free trail of our application during this pandemic situation. Write to us now at info@voicy.ai

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Take advantage of the Two Way Text Messaging service by installing it on our Integration Partners below:

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

Virtual Agents: Solution for your Customer Service during this Pandemic situation

The outbreak of the COVID- 19 virus across the globe, many companies have taken a dent in their everyday business activities and are struggling to maintain quality and provide customer service, as employees are being offered work from home for health safety concerns. 

Many businesses maintain expensive call/support centers with 100’s of employees and infrastructure to maintain the quality of service and ensure customer satisfaction. Lack of Control over support calls and difficulty in monitoring teams and employees is the majorly affected due to Corona Virus and employees working from home. 

Virtual Agents driven by AI can solve this issue by providing customer support service to consumers without the need for huge infrastructure or many employees. This will help businesses focus on other functions and not worry about customer service.

Voicy.AI has developed a Virtual Telephone agent leveraging technologies like NLP, Machine Learning and AI. Its ability to understand complex questions and ensure that your customers are given the right feedback every time support assistance is required. It can handle complex scenarios, personalizes responses based on customers’ questions and escalating to a live agent if needed. 

The solution is built to replace expensively run call centers and provide seamless support to your customers without the need for any infrastructure or hardware. Many businesses are taking advantage of our virtual telephone agent during this pandemic time of the COVID-19 virus.

If you are interested in trying out our industry-first Telephone Agent, reach out to us at info@voicy.ai to get a one-month free trial of your service. 

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Take advantage of the Two Way Text Messaging service by installing it on our Integration Partners below:

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

How Two Way SMS Marketing is driving real-time results

Two-way SMS Marketing is a powerful and efficient marketing tool for every business to enhance their marketing & promotional efforts. It plays a major role in bridging the gap between business and consumers by engaging customers with real-time conversations and providing more information about your business. Many businesses are using the two-way SMS Marketing for their promotional & marketing needs which results in retaining new customers, achieving sales targets, and increased revenues.

Unlike traditional Marketing, SMS is no longer just about sending promotional messages but also provide useful information to customers and drive powerful conversations between customers and businesses. Consumers no longer want to wait for longer times to receive feedback about commonly asked questions like Timings, Products & Services offered, Location, Pricing, and so on.

Restaurants and Spa are taking advantage of the Two Way SMS Marketing to automate their Order generation and appointment booking process. Customers love how simple it is to place an order or book an appointment using SMS.

Two-Way SMS Marketing is not just limited to Spa and restaurants but businesses of all sizes and shapes can take advantage to drive their sales, retain new customers, increase brand awareness and promote their events, offers, etc.

Voicy.AI has perfected the Two Way SMS Marketing solution and is helping many businesses by delivering features that drive great results. 

Write to us now at info@voicy.ai to learn more about how Two Way SMS Marketing can help your business and also get a 14-day free trial of our product.

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Take advantage of the Two Way Text Messaging service by installing it on our Integration Partners below:

Install from QuickBooks app storehttp://apps.intuit.com/smsagent

Install from Clover  app markethttp://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directoryhttp://voicy.info/dialog/yext/authorize

Install from Weebly app centerhttps://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplacehttps://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

What is Two Way SMS and why do you need it?

Two Way SMS means you can send SMS messages and also receive back SMS from your audiences on the same number, resulting in a conversation between your business and consumer over text messages. 

Many Brands, businesses and retail giants are adapting to the Two Way SMS Marketing and moving away from the traditional one way SMS.

Interaction is a key factor in customer decision making and improves brand recall and brand recognition. 

For Example: If you are a pizza shop using two-way SMS marketing, customers are more likely to recognize your brand as soon as they think of ordering a pizza. 

 

Two Way SMS can be used by businesses for a lot of different cases to increase sales and boost their revenues. The engagement between businesses and consumers has become more important as customers no longer want to wait for longer times to receive feedback and answers to their questions. 

An SMS makes direct contact with the customer and more than 95% of the text messages are opened within 3 minutes of the delivery time.

Sharing information has become much easier with two way SMS, as customers can reply to the messages and get instant information about products, services, promotions, and offerings.

Features like Instant replies, order generation and improved customer service are a greater alternative to an otherwise time-consuming process. 

Voicy.AI has developed and perfected the Two Way SMS Solution, write to us now at info@voicy.ai and get a 7-day free trial.

 

Take advantage of the Two Way Text Messaging service by installing it on our Integration Partners below:

Install from QuickBooks app storehttp://apps.intuit.com/smsagent

Install from Clover  app markethttp://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directoryhttp://voicy.info/dialog/yext/authorize

Install from Weebly app centerhttps://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplacehttps://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

How Two Way SMS can impact your Customer Service

Customer service is a very important factor for consumers and is to proven to impact decision making and purchasing habits. Customers no longer are willing to wait for longer responses and procedures to seek support or information.

Many brands and companies are adapting instant feedback across channels like text messages, Telephones, Facebook and other platforms. 

Voicy.AI has built a technology that can help businesses of all sizes and shapes to take advantage of its two way SMS Marketing, Virtual Telephone Agent, Facebook Messenger Bot, and other channels like Google Home, Alexa. You no longer need to make huge investments and changes in your entire system to automate your customer service with voicy solutions. 

“The setup is super simple and it only takes a few minutes”

Let’s take a look at how the two-way text messaging solution can customer service traits that customers expect:

Instant Reply:

Two-way text messages provide instant replies to customers which will provide resolution to support tickets and more information about your businesses. Many businesses like restaurants, spa, and retail stores take advantage of this by providing information about their products/services and 

Personalisation:

Personalization plays an important role in customer success and to create a brand identity and brand recall. SMS messages are sent with high personalization and an agent always working on the other side to provide responses.

24/7 Customer Service:

The virtual agent works all day and needs no break, it can answer, respond and provide information to customers at any hour of the day, even during non-business hours.

Order Generation:

It is proven that most of the consumers love shopping from their smartphones and almost all smartphone users have made at least one transaction using their devices. Text messages are one of the best ways to cater to customers with the list of products/services and generate orders, share links to your websites.

“Using two-way text messaging you can achieve faster responses, quick resolution, and personalised service”

Companies of all sizes, shapes, and types can take advantage of the Two Way text messages, write to us now at info@voicy.ai to know how it can help your business and get a 7-day free trial.

Sign-Up with Google: https://www.voicy.ai/sms-marketing/

Take advantage of the Two Way Text Messaging service by installing it on our Integration Partners below:

Install from QuickBooks app store : http://apps.intuit.com/smsagent

Install from Clover  app market : http://www.clover.com/appmarket/apps/VXAPP798TJ388

Install from Yext app Directory : http://voicy.info/dialog/yext/authorize

Install from Weebly app center : https://www.weebly.com/es/app-center/sms-marketing-bot

Install from Hubspot app marketplace : https://ecosystem.hubspot.com/marketplace/apps/marketing/lead-generation/myhubspotapp-204588

Install from constant contact app store :https://voicy.info/dialog/constantcontact/authorize